Introduction
Economize, Inc("Economize," "we," "us," or "our") operates the billing optimization and cost management platform at https://www.economize.cloud (the "Service"). This Privacy Policy explains how we collect, use, protect, and share information when youuse our Service.

By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy should be read together with our Terms of Service, which govern your use of the Service.
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DefinitionService means the Economize platform and related services operated by Economize, Inc.
 
‍Personal data means information that identifies, relates to, or could reasonably be linked with you or your household.
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‍Billing Integration Data means data we access from your connected cloud and billing provider accounts.
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‍User means any individual using our Service.
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‍Customer means an organization that has subscribed to our paid services. 

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‍Information We CollectPersonal Data
‍When you create an account or use our Service, we may collect personal informationincluding your name, email address, phone number, and company name. We also collect account information such as your username, encrypted password, and account preferences. For paid services, we collect billing address and payment method details, though payment information is processed by third-party payment processors. We may also collect communication data including messages you send us, support requests, and feedback you provide about our Service.

‍Billing Integration Data
‍As a core part of our Service, we access billing and usage data from your connected
cloud service providers. This includes usage metrics such as resource consumption,
service utilization, and performance data from your cloud accounts. We also access
cost information including billing amounts, pricing details, and spending patterns to
provide our optimization services. Account configuration data such as service
settings, resource configurations, and account metadata may be accessed to better
understand your cloud infrastructure. Additionally, we may access historical data
including past usage and billing information to perform trend analysis and provide
more accurate recommendations.
It is important to understand that we process this billing data in real-time to provide
our services but do not permanently store raw billing data on our systems. This data
flows through our platform to generate insights and recommendations but is not
retained in its original form.
 
Usage Data
‍We automatically collect information about how you interact with our Service. This includes device information such as your IP address, browser type and version, and operating system. We track service usage including pages visited, features used, time spent on the platform, and click patterns to understand user behavior. Performance data such as response times, error rates, and system performance metrics help us maintain service quality. We also collect session information including login times, session duration, and user actions to provide a seamless experience and maintain security.

Cookies and Tracking Technologies
‍We use cookies and similar technologies for session management to keep you logged in and maintain your preferences across visits. Security cookies help protect against unauthorized access and fraud. Analytics cookies allow us to understand how you use our Service to improve functionality and user experience. Performance cookies help us optimize loading times and service responsiveness. You can control cookies through your browser settings, though some Service functionality may be limited if you disable certain cookies.
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‍How We Use Your Information
‍Service Provision
‍We use your information to provide, maintain, and improve our billing optimization
services. This includes processing your billing data to generate insights and
recommendations that help you optimize your cloud spending. We use your personal
information to authenticate your identity and maintain account security. Your
information facilitates integrations with your cloud service providers, enabling us to access the billing data necessary for our analysis. We also use your contact
information to provide customer support and respond to your inquiries about the
Service.
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Communications
‍We may use your contact information to send service-related notifications and updates about your account or our Service. This includes providing technical supportand customer service when you need assistance. We communicate important changes to our Service or policies that may affect your use of the platform. With your consent where required by law, we may also send marketing communications about new features or services that may interest you. You can opt out of marketing communications at any time using the unsubscribe link in our emails or by contactingus at [email protected].

Analytics and Improvement
‍We use anonymized and aggregated data to analyze service usage patterns and trends across our user base. This helps us improve our algorithms and recommendations to provide better cost optimization insights. The data enables us todevelop new features and functionality that address common user needs and pain points. We use analytics to enhance security measures and fraud detection to protectall users of our Service. This information also supports research and analysis efforts to better serve our users and improve the overall quality of our platform. This analytics data is anonymized and aggregated so it cannot be used to identify you or your organization individually.
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‍Data RetentionWe retain different types of information for different periods based on the nature of the data and our business needs.

Account and Personal Data
‍We retain your account and personal data while your account is active and for up to one year after account deletion to handle any outstanding issues or comply with our legal obligations. In some cases, we may retain certain information longer if required by law or for legitimate business purposes such as fraud prevention or resolving legal disputes.

Usage and Analytics Data
‍Individual usage data about your interactions with our Service is retained for up to two years for service improvement and security purposes. This helps us identify and resolve technical issues and maintain the security of our platform. Anonymized analytics data that cannot be traced back to individual users may be retained indefinitely since it poses no privacy risk and helps us continue improving our services.Some information may be retained for longer periods when required by applicable laws, to resolve disputes, enforce our agreements, or protect our legal rights and those of our users.

Legal and Compliance Data
‍Some information may be retained for longer periods when required by applicable laws, to resolve disputes, enforce our agreements, or protect our legal rights and those of our users.


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Data Sharing and Disclosure
‍Service Providers 
‍We may share your information with trusted third-party service providers who assist us in operating our Service. These include cloud infrastructure providers for hosting and data processing services, payment processors for secure payment and billing services, customer support platforms for help desk and communication tools, and analytics services for website and service analytics. These providers are contractually required to protect your information and use it only for the specific services they provide to us. They cannot use your information for their own purposes or share it with other parties.

‍Business Transfers 
‍If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. In such cases, we will provide notice before your information becomes subject to different privacy practices and ensure that the receiving party agrees to protect your information according to standards at least as protective as this Privacy Policy.
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‍Legal Requirements 
‍We may disclose your information when required by law or in response to valid legal processes such as court orders or subpoenas. We may also share information in response to government requests or investigations when we believe in good faith thatdisclosure is necessary. Additionally, we may disclose information to protect our rights, property, or safety, or that of our users or the general public. This includes enforcing our Terms of Service or investigating potential violations that could harm our Service or users. 
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‍Aggregated Data
‍We may share anonymized, aggregated data that cannot identify you or your organization for research, industry analysis, or marketing purposes. This data helps contribute to industry knowledge about cloud cost optimization trends while protecting individual privacy.nder certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities. 


Data Security‍We implement comprehensive security measures to protect your information from unauthorized access, use, disclosure, alteration, or destruction. 

‍Technical Safeguards
‍We use encryption to protect data both in transit and at rest. All data transmitted between your browser and our servers is encrypted using industry-standard TLS protocols. We implement access controls to ensure that only authorized personnel can access your information, and we regularly monitor our systems for potential security threats. Our infrastructure includes firewalls, intrusion detection systems, and other security technologies to protect against cyberattacks. We conduct regular security assessments and audits to identify and address potential vulnerabilities. 
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‍Administrative Safeguards 
‍We maintain strict policies governing employee access to personal information and provide regular security training to our team members. Background checks are conducted for employees who have access to sensitive systems. We have incident response procedures in place to quickly address any potential security breaches and minimize their impact. 

‍Physical Safeguards 
‍Our data centers and offices implement physical security measures including restricted access, surveillance systems, and environmental controls to protect our
computing resources and the information they contain.
Despite these measures, no method of transmission over the internet or electronic
storage is completely secure. While we strive to protect your information using
commercially reasonable security practices, we cannot guarantee absolute security
and encourage you to take steps to protect your own information, such as using
strong passwords and enabling two-factor authentication where available. 
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‍Your Privacy RightsAccess and Correction 
You have the right to access the personal information we hold about you and to request corrections if you believe any information is inaccurate or incomplete. You can update most of your account information directly through your account settings. For other requests, please contact us at [email protected].

Data Portability 
You have the right to request a copy of your personal information in a structured, machine-readable format. This allows you to transfer your information to another service provider if you choose to do so.

Deletion and Restriction 
You can request deletion of your personal information, though we may retain certain information as required by law or for legitimate business purposes such as fraud prevention. You can also request that we restrict the processing of your personal information in certain circumstances.

Objection and Withdrawal 
You have the right to object to certain types of processing of your personal information, particularly for marketing purposes. Where we rely on your consent for processing, you have the right to withdraw that consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

European Union Rights
‍If you are located in the European Union, you have additional rights under the
General Data Protection Regulation (GDPR). These include the right to lodge a
complaint with your local data protection authority if you believe we have not handledyour information appropriately.



Children's PrivacyOur Service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to delete such information promptly. If you believe we mayhave collected information from a child under 13, please contact us at [email protected].

International Data TransfersYour information may be transferred to and processed in countries other than your country of residence, including the United States where our servers are located. These countries may have data protection laws that differ from those in your country. When we transfer your information internationally, we implement appropriate safeguards to ensure your information receives an adequate level of protection. This may include using Standard Contractual Clauses approved by the European Commission or other legally recognized transfer mechanisms.

AnalyticsWe use various analytics services to monitor and analyze the use of our Service.We use various analytics services to monitor and analyze the use of our Service.

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use ofour Service, and this data may be shared with other Google services. Google may use the collected data to contextualize and personalize advertisements in its own advertising network. For more information on Google's privacy practices, please visit the Google Privacy Terms web page at https://policies.google.com/privacy.

Cloudflare Analytics helps us analyze website performance and security. Cloudflare may collect and process data about your visits to our Service for these purposes. For more information about Cloudflare's privacy practices, please visit https://www.cloudflare.com/en-gb/privacypolicy/.

Internal Analytics involves our analysis of anonymized and aggregated data
derived from your use of our Service, including billing integration usage patterns. We
use this data to improve our service performance and reliability, develop new
features and functionality, understand service usage trends, and enhance security measures. This data is anonymized and aggregated so that it cannot be used to
identify you or your organization individually. We may retain this anonymized
analytical data indefinitely for these purposes.

Third-Party Links and ServicesOur Service may contain links to third-party websites or integrate with third-party services that are not operated by us. We are not responsible for the privacy practicesof these third parties, and we encourage you to review their privacy policies before providing any information to them. This Privacy Policy applies only to information collected by our Service.

Changes to This Privacy PolicyWe may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last updated" date at the top of this Privacy Policy and notify you of significant changes by email or through a notice on our Service. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact UsIf you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Address: Economize, Inc. 355 Bryant Street, Unit 403 San Francisco, CA 94107. 
Phone: +1 (650) 505-5779

For data protection matters specifically related to European Union regulations, you may also contact our Data Protection Officer at [email protected].